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Privacy Policy

Effective Date: 1 May 2026

Chloe Aidza Media ("we", "our", "us") respects your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Policy applies to all individuals who interact with our website, services, social media, email and phone communications, and communicate with us in person.

Personal Information We Collect

We may collect personal information that you voluntarily provide for us when interacting with us. This may include:

Contact and Identification Data:

  • Full name

  • Email address

  • Phone number

  • Mailing or business address

Professional Data:

  • Business name

  • Project details

Online Data:

  • IP address

  • Cookies

  • Pages viewed, clicks, and scrolling behaviour

  • Browser type (e.g. Chrome, Safari, Microsoft Edge, etc.)

Payment and Transaction Data:

  • Billing name

  • Billing address

  • Invoice records

We use third-party payment processors, including Reckon, to process payments. We do not collect or store full credit card or debit card details. All payment information is handled securely by Reckon in accordance with its own privacy and security policies.

How We Collect Your Information

We collect your information when you:

  • Visit our website

  • Complete enquiry forms

  • Contact us via email or over the phone

  • Interact with us in person

  • Engage with our services

  • Provide information in the course of a business relationship

Why We Collect Your Information

We collect your personal information for the purpose of:

  • Being able to provide our services to you

  • Responding to enquiries and communicating to you

  • Creating marketing materials, portfolios, and case studies for promotional and professional purposes, where permitted

  • Sending invoices

Use and Disclosure of Personal Information

We will use or disclose your personal information where:

  • It is necessary to provide the requested services

  • It is required by law

  • We engage with service providers (e.g. analytics) for business and marketing operations

We will not sell or trade your personal information.

Cookies and Tracking

Our website uses cookies to improve performance, analyse usage, and assist us for marketing purposes. You may choose to disable cookies via your browser settings.

We take reasonable steps to protect personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

 

Your data will be retained only as long as necessary for the purposes for which it was collected, or as required by law.

Data Security

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or the law. The Effective Date at the top of this page will be updated accordingly.

Contact Us

If you have questions or concerns in relation to our handling of your personal information or this Policy, please email us at connect@chloeaidzamedia.com.au.

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